Fees and Payment Policy

1. Cancellation Policy

  • 24 to 48 business hours’ notice: If I cannot fill your spot, you will be charged 50% of the session fee.

  • Less than 24 hours’ notice: You will be charged 100% of the session fee. This must be paid before booking another appointment.

  • More than 48 hours’ notice: You can cancel or reschedule at no cost.

2. Session and Assessment Fees

All fees for sessions and assessments are listed on my Website

  • Payment must be received before I can provide Medicare or Private Health rebate receipts.

  • Direct deposit is the preferred payment method.

3. Payment Due Date

All invoices must be paid within 14 days.

4. Reports and Letters

Payment for reports and letters must be received before they are released. I am not responsible for delays caused by nonpayment.

5. Late Payments and Debt Collection

  • A late payment fee of 2% per day applies to overdue invoices.

  • If an invoice is unpaid for 30 days, future appointments will be cancelled until payment is made.

  • If an invoice is unpaid for 60 days, it will be sent to debt collection. If this happens, future appointments must be paid in advance.

6. How to Pay

  • Direct Deposit (bank details provided on your invoice)

  • Credit Card (using the details you provide)

Third-Party Payment for Assessments (Excluding NDIS Plan Management)

If someone other than the client or legal guardian is covering the cost of the assessment:

1. Payment Confirmation

  • The nominated payer will be contacted to confirm payment before the assessment begins.

  • If they decline to pay, you can either:

    • Pay for the assessment yourself, or

    • Cancel with no penalties or cancellation fees.

2. Withdrawal of Funding

  • If the organisation stops funding the assessment partway through, you must notify me as soon as possible.

  • If no notification is given, the outstanding balance will be transferred to you for payment.